Evaluating Your Delivery of Bilingual Services

Does your company, organization or department offer services in both official languages? Our dedicated and attentive team of experts can help you develop an assessment model for English- and French-language service delivery. We can create a customized assessment questionnaire, visit your offices, and review your telephone interactions and email correspondence to identify service gaps and propose practical and realistic solutions adapted to your needs. Dualicom works closely with its clients to ensure the best possible customer experience. We can even develop custom scripts for your company, as well as an assessment grid for

  • in-person visits (active offer of bilingual services, pictograms, signage, available publications, website quality, EDI strategy, etc.);
  • telephone interactions (active offer of bilingual services, language used in conversation, call transfer time, spoken language quality, voicemail and out-of-office messages, etc.); and
  • email

Dualicom will identify both strengths and shortcomings in service delivery, and propose value-added solutions. Based throughout Canada, our team members understand how the Official Languages Act and its regulations apply to departments, Crown corporations and other organizations. Dualicom also boasts a skilled communications team capable of producing clearly written performance reviews and annual reports based on your specific requirements. And when the time comes, we can help you develop and implement a detailed, practical, realistic and effective action plan.



1419 Vivaldi Street
Repentigny, Quebec J5Y 4E7
T. 450-704-2332
C. 306-591-3277


402-2227 Lorne Street
Regina, Saskatchewan
S4P 2M8
T. 306-591-3277