Evaluating Your Delivery of Bilingual Services
- in-person visits (active offer of bilingual services, pictograms, signage, available publications, website quality, EDI strategy, etc.);
- telephone interactions (active offer of bilingual services, language used in conversation, call transfer time, spoken language quality, voicemail and out-of-office messages, etc.); and
Dualicom will identify both strengths and shortcomings in service delivery, and propose value-added solutions. Based throughout Canada, our team members understand how the Official Languages Act and its regulations apply to departments, Crown corporations and other organizations. Dualicom also boasts a skilled communications team capable of producing clearly written performance reviews and annual reports based on your specific requirements. And when the time comes, we can help you develop and implement a detailed, practical, realistic and effective action plan.
1419 Vivaldi Street
Repentigny, Quebec J5Y 4E7
402-2227 Lorne Street